We have recently discovered and fixed an issue with TMG Reporter's data retention policy, which if left un-patched, could result in a loss of imported data. This issue only affects the data in TMG Reporter itself, and does NOT affect the original log data on your TMG Server.
We highly recommend that everyone updates their installation of TMG Reporter to avoid losing any historical data that has been imported into TMG Reporter to date.
Before any upgrade, it is a good idea to backup your existing TMG Reporter Data Location. If anything goes wrong after the installation, you can restore these 'pre-upgrade' files by stopping the Fastvue TMG Reporter service, deleting the Data Location, and then copying in the files from your backup. When you restart the Fastvue TMG Reporter service, the TMG Reporter will import all log data created from when the backup was taken, assuming Forefront TMG still has it available.
To backup your Data Location:
To update TMG Reporter to the latest build:
If you are running TMG Reporter 22.214.171.124 or below (Settings | About), we also recommend updating the Fastvue Arbiter on your TMG Server.
To update the Fastvue Arbiter to the latest build:
TMG Reporter will now be updated. You can check the patch was applied correctly by going to Settings | About and the version should read 126.96.36.199 (or 188.8.131.521 for the development release).
If you feel as though TMG Reporter has deleted historical data that it should not have (i.e, data within the bounds specified of your data retention policy in Settings | Data Storage), and if the data you need to report on is still available in Forefront TMG's retained log files, then you can delete your existing data, and re-import the log data that TMG has available.
To do this:
Our friendly support staff are standing by to help out with any questions or issues you may have. Don't hesitate to give them a call toll free on +1 888 885 6711, or head to our Support Portal.
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