Q: What is the licensing model?
Fastvue Reporter for SonicWall is sold on a subscription to a pricing plan that varies depending on the number of SonicWall firewalls you need to monitor, and the number of people or devices protected by those SonicWalls.
Purchasing more years upfront saves you money, and protects you from future price increases during the subscription term.
Q: What is a user?
We consider a user to be a ‘real person’ protected by the SonicWall firewalls you need to monitor. For example, if you have 1000 people in your organization that are protected by your firewalls, and each user has a laptop, phone and tablet, this still equates to 1000 users.
If you have 1000 people that share 500 computers, then this also equates to 1000 users.
Q: What is a device?
A device is any device that has an IP address protected by your SonicWall firewalls. This includes computers, laptops, smartphones, tablets, servers, virtual machines, IoT devices etc.
Q: What is a SonicWall?
A SonicWall is the SonicWall firewall sending syslog data to Fastvue Reporter for SonicWall.
Q: I don’t know how many users or devices I have?
If you are not sure how many users or devices there are in your network, install the free 30 day trial of Fastvue Reporter for SonicWall, and keep an eye on Settings | Licensing | User Statistics. This page includes a chart of the number of users and devices that have been detected each day.
The number of users is the number of unique authenticated usernames seen in the SonicWall syslog data. If you are not authenticating users through the SonicWall, the number of users will likely be zero (or one for the SonicWall administrator).
The number of devices is the number of unique internal IP addresses seen in the syslog data.
Q: What happens if the User or Device count is exceeded?
When you activate a license key for Fastvue Reporter for SonicWall, the number of users and number of devices seen by your installation of Fastvue Reporter for SonicWall is checked against the plan you have subscribed for. If either count is higher, a license violation is triggered, and your local sales representative is notified. They may contact you to revise the pricing plan.
The software will continue functioning and reporting on all users and devices in the meantime.
Q: What about SonicWall High Availability (HA) Pairs?
If you have two SonicWalls acting as one, such as in the case of high availability (HA) pairs, and both SonicWalls share exactly the same configuration (same interface IP addresses, syslog settings etc) then these are counted as one SonicWall. Only one SonicWall is active at a time and Fastvue Reporter for SonicWall will see syslog data coming from a single IP address, regardless of which SonicWall in the HA pair is sending it.
If you have two SonicWalls performing load balancing or failover where all SonicWalls have their own individual interface IP addresses, then these are counted as two SonicWalls, as Fastvue Reporter for SonicWall will see syslog data coming from two separate IP address.
Q: What about Managed Service Providers (MSPs)?
If you are a managed service provider managing multiple customers running SonicWall firewalls, please use the ‘contact us’ option above to work with your local sales representative on the best pricing plan for you. You may also be interested in our support article: Deployment for Managed Service Providers.
Q: Do you offer Reseller or Partner discounts?
Yes! Please head to our Partners page to join our partner program and find out more.
Q: Can I try before I buy?
Yes! Simply download the free 30-day trial, and follow our Getting Started Guide to get up and running. If you decide to purchase, we’ll send you a license key that you enter into Settings | Licensing to activate your subscription.