Fastvue is committed to protecting and maintaining the privacy and accuracy of your personal and financial information. The following Privacy Statement explains how we collect and utilize your personal information and our commitment to your privacy.
What information do we collect?
When you visit our website we have the ability to collect information that does not by itself identify a specific individual. This information may include which website you came from before visiting our website, which web pages you visited, the browser you used to come to our website, your internet protocol address and any search terms you may have used while visiting our web site. Please refer to additional details relating to the use of “cookies” in this Statement.
Personal information may include, but not is limited to, your name, address, e-mail address, telephone number and organizations name. This information is requested for trial downloads, ordering products, customers support services and in general business correspondence. You have the choice of how we receive and use this information when it is requested from you.
Why we use your information?
Fastvue’s primary goal is to provide a superior customer service experience when you visit our web site, subsequently request further information, complete an on line order or to simply browse our product range in an easy and efficient manner. We will typically use your personal information to complete order requests and to provide further information. Non personal information such as which web pages are more popular and how many visitors we receive, allow us to determine customer behaviors and amend our website to meet those needs accordingly.
How we use your information?
Web site visitor behavior
We collect and analyze generic visitor information such as which browser you used to find our web site, what pages you visited and how often you downloaded certain information to understand which areas of our website needs to be improved for a better customer experience.
Requests for downloads, customer support and further information
We collect and use this information to correspond with you, manage your enquiry or account and request payments as necessary.
Newsletters and Promotional Correspondence
We use this information to inform you of new developments, version releases and general promotional activities. You will always have the ability to opt out of receiving this information.
We collect certain information pertaining to your technical infrastructure from time to time to assist our support team in providing the best level of service pertinent to the Fastvue product.
Surveys and E-mails
We collect voluntarily provided customer information from time to time to improve our customer services and product solutions. You will have the choice to “opt out” from receiving any further correspondence.
Releasing or sharing your personal information
We do not release your personal information to any other entities, other than those directly related to Fastvue or who are directly involved in the provision of Fastvue services to you.
A “cookie” is a small text file placed on your computer’s hard drive by a web page server. Fastvue employs “session” cookies for the duration of your visit to our web site only. These cookies are necessary to verify your identity during your visit. At the end of your visit, the session cookie is removed and cannot be used to track your movements between sessions.
These cookies do not identify individual customers, although they may identify your browser type and your operating system. For statistical purposes we collect information on website activity (such as the number of users who visit the website, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering our website from another website, the address of that website).
Should you have any concerns or further questions regarding Fastvue’s use and maintenance of your personal information, please contact us.